| 1 |
"Healthcare:
A Market For Personalization?", Lazar,
Gerald, 1 to1 Personalization Magazine. |
| 2 |
"Marketing's
Final Frontier - The Automation of
Consumption", Sheth, Dr. Jagdish
and Sisodia, Dr. Rajendra, On-Line
CRM Project, www.crmproject.com. |
| 3 |
"How
Much Are Customer Relationship Management
Capabilities Really Worth: What Every
CEO Should Know", Dull, Stephen F.,
Accenture. |
| 4 |
NuEdge
Systems Study and On-line CRM Project. |